New digital technology to improve services for candidates, trainees and CPD diary users

19 Apr 2021

The Federation of Royal Colleges of Physicians of the UK is investing in new digital systems and improvements to its technical infrastructure to greatly improve the user experience for candidates, trainees, CPD diary users and the many clinicians who provide invaluable support to deliver its educational activities. This has already begun with the successful introduction of online delivery of MRCP(UK) written examinations alongside the existing paper-based examinations, traditionally sat in centres in the UK and around the world.

This year, the Federation will begin implementing a number of new systems across its three departments: examinations, training and CPD, to help support stakeholders in their interactions, including more tailored and relevant communications, with the Federation as they progress through their careers.

These new technologies will support Federation staff to provide a high-quality customer service experience to all stakeholders taking examinations, undertaking medical training and maintaining their continuing professional development, as well as for those involved in developing and delivering these services.

Professor Jackie Taylor, president of the Royal College of Physicians and Surgeons of Glasgow and chair of the Federation board said:

Since the start of the pandemic a year ago our lives have become increasingly digitalised in every possible way – for work, study and social interaction. The introduction of new and enhanced digital technology is an excellent example of being proactive and getting the best technology in place for the benefit of all who use it. We hope that these new systems will streamline processes for all of our stakeholders and ensure the best possible user experience.”

About the Federation

The Federation of the Royal Colleges of Physicians, based in the UK and with international reach, is a collaboration between the:

Collectively, the colleges represent more than 50,000 physicians worldwide. For physicians in the UK and globally, the colleges provide an invaluable professional network, opportunities to share best practice and ongoing educational opportunities.

The Federation develops and delivers services to support doctors at every stage of their careers, including: